Advertising terms

A spot in the rotation on the TV screens inside Five Spice Indian Grocery, 680 River Oaks Pkwy, Ste P, San Jose. The screens run during store hours, every day 9 AM – 9 PM.

• Rail banner ($49 a month) — a 480×360 banner beside the produce prices on the produce board, in rotation with other sponsors, about 20 seconds per showing.
• Full screen ($99 a month) — a 1920×1080 slide on the front-of-store screens, about 12 seconds per showing in the home rotation.
• Rail + full screen ($149 a month) — both placements.

One image per placement (JPG, PNG or WebP). We resize and compress it for the screens. You can replace it any time from My account; every new image is reviewed before it goes up.

Every banner is reviewed by the store before it plays, usually the same day. We may ask for a change or decline a banner — for example if it is hard to read from a few metres away, makes claims we cannot stand behind, is not suitable for a family grocery store, or advertises something we do not want on our screens. We will tell you why by email and you can upload a new one. If you would rather we made the banner for you from your logo and a few lines, ask at the counter.

Your subscription is billed monthly to the card you enter, starting the day you subscribe and then monthly on the billing schedule shown in My account, until you cancel. By starting a subscription you authorize Five Spice Inc. to charge that card the monthly price of your plan on each billing date. Square holds the full card number and security code; our servers receive a payment token, the billing address, and limited card details such as brand and last four digits. Your bank may require an identity check (3D Secure). Monthly subscriptions require a credit or debit card that Square can save; Apple Pay and Google Pay are available for one-time event payments on supported devices. Prices are in US dollars and include any applicable tax.

If a monthly charge fails, we email you and your banner stays up for 7 days while you update the card from My account. After that it comes down until a payment succeeds; the subscription is not cancelled and the banner goes back up as soon as a payment goes through.

Open Advertising → My account, sign in, choose your subscription and select Cancel subscription, then confirm. You can stop renewal online at any time, with no notice period or required call. Cancellation takes effect for future renewals as soon as confirmed. If you cannot sign in, email [email protected] or visit the store so we can identify and cancel your subscription. Your banner stays on the screens until the end of the month you have already paid for, and you are not billed again. Before that date, you may explicitly authorize monthly billing again from the same account.

Subject to any refund rights required by law, months already started are not refunded, with one exception: if we could not approve any banner of yours within 14 days of your first payment, we refund that first month in full. Taking your banner off the screens yourself (the "take it off for now" option) does not pause billing — cancel instead if you do not want to be charged.

We keep the screens on during store hours and share the number of times your banner played (My account shows plays per day and per screen). Those counts come from the TVs themselves and are our best record, not a guarantee of a particular number of showings. Screens are occasionally off for maintenance, power or internet problems; we do not credit for short outages. We may move, add or remove screens, and may take a banner down if it is causing a problem for the store — we will tell you if we do.

You are responsible for having the rights to everything in your banner (logos, photos, offers) and for the accuracy of what it says.

At checkout, enter the legal name of the company or organization purchasing advertising (or your own legal name if purchasing as an individual), your full legal name and your role. You confirm that you have authority to enter the agreement and authorize its payments. Typing your name and selecting the signature checkbox records your intent to sign electronically. Renewal and card-storage authorizations are requested separately.

You can review and print these terms before signing. You need a browser and a way to save or print a text document to retain your agreement. A copy of your accepted terms, signature, billing details, price and cancellation or refund terms is available in your account after purchase. For a paper copy, help accessing a record, or to discuss receiving future records another way, email [email protected]. Declining to sign prevents a new purchase; it does not prevent canceling an existing subscription.

The event checkout shows the total in US dollars including applicable tax before payment. A listing is a one-time purchase, with no recurring charge. It appears for up to the number of days shown at checkout before the event, after store approval. We review its wording, dates and suitability for the store. If we reject your paid event listing, we issue a full refund to the original payment method. Your listings shows its status; your bank determines when the credit appears. Contact [email protected] if a refund needs attention. Any rights required by law still apply. Contact us before paying again if the payment result is uncertain.

You must have permission to publish the event, names and details you submit. Public event details appear on our store screens. Private billing details do not appear in the listing.

You must be authorized to buy advertising for your business or organization and provide accurate contact and payment information. You retain ownership of your artwork and grant Five Spice Inc. permission to host, resize and display it to deliver your advertising. This permission ends when the advertising ends, apart from retained records and backups. Do not upload unlawful, misleading, infringing or harmful material or interfere with the service.

We keep your business name, your name, phone, email and the banners you upload, and we email you about your subscription: approvals, billing, cancellations and a monthly summary of plays. We use service providers to run sign-in, hosting, payments and email. See the privacy policy for details, retention and privacy requests. Billing agreements can be downloaded from My account; email [email protected] for help.

Email [email protected], or ask at the counter. Five Spice Inc. (Five Spice Indian Grocery), 680 River Oaks Pkwy, Ste P, San Jose, CA 95134.